LuxuriousBags

Refund Policy

Your satisfaction matters to us. Please review our return, cancellation and refund guidelines before placing an order.

At LuxuriousBags, we want you to have a clear and convenient shopping experience. This Refund Policy explains the conditions for requesting a return, exchange, cancellation or refund for purchases made through our website.

01. Return Eligibility

You may request a return within 7 days of receiving your order, provided the product meets the applicable return conditions described below.

  • The product must be unused and in its original condition.
  • Original packaging, tags and accessories should be included where applicable.
  • Proof of purchase or valid order details must be provided.
  • The return request must be submitted within the stated return window.

Important: Products that have been used, damaged after delivery or returned without their original accessories may not qualify for a return, except where required by applicable law.

02. Items That Arrive Damaged or Incorrect

If you receive a damaged, defective, incomplete or incorrect item, please contact us as soon as possible after delivery.

Please provide your order number and clear photographs or other information that helps us assess the issue. We will review the request and explain the available resolution, which may include a return, replacement or refund where applicable.

03. How to Request a Return

To request a return, use the contact details published on our website’s Contact page or email us with your order details.

  • Provide your order number and date of purchase.
  • Explain why you would like to return the item.
  • Include photographs if the product is damaged or incorrect.
  • Wait for return instructions before sending the product back.

Please do not send a return shipment before receiving instructions from our team.

04. Refund Approval and Processing

Once a returned product is received, it may be inspected to confirm that it meets the applicable return conditions. We will communicate the outcome of the review.

Approved refunds are generally processed within 5–7 business days after approval. The time taken for the amount to appear in your account may vary depending on the payment provider or financial institution.

Refund timeline: 5–7 business days after refund approval, subject to payment-provider processing times.

05. Refunds for Prepaid Orders

For eligible prepaid orders, approved refunds will generally be issued to the original payment method where supported by the payment provider.

If a refund to the original method is not possible, we may contact you to arrange another appropriate method, subject to verification and applicable requirements.

06. Refunds for Cash on Delivery Orders

For eligible Cash on Delivery orders, refunds are generally arranged through bank transfer or UPI after the return or refund request has been approved.

You may be asked to provide the necessary payment details to complete the refund. Please share these details only through the official communication channels provided by our store.

07. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible. Cancellation requests may not be accepted after an order has been processed or dispatched.

If a prepaid order is successfully cancelled and a refund is due, the refund will be processed according to the applicable refund procedure and legal requirements.

08. Return Shipping Charges

Any return shipping arrangements or charges will be communicated when your return request is reviewed. Responsibility for return shipping may depend on the reason for the return and applicable law.

If the item is damaged, defective or incorrect, please contact us for instructions before arranging return shipping.

09. Exchanges and Replacements

Exchanges or replacements may be available depending on product availability and the reason for the request. Please contact us with your order details to find out which options are available.

If a replacement is unavailable, we will discuss the appropriate resolution in accordance with our policies and applicable law.

10. Non-Returnable Situations

A return may be declined if the item does not meet the stated return conditions, such as where it has been used or damaged after delivery. This does not limit any rights you may have in relation to defective, misdescribed or otherwise legally protected purchases.

11. Policy Updates

LuxuriousBags may update this Refund Policy from time to time to reflect changes in our procedures, services or legal requirements. The latest version will be published on this page.

12. Contact Information

For questions about a return or refund, please use the contact information published on our website’s Contact page.

Website: luxuriousbags.store

Email: luxuriousbags93@gmail.com

LuxuriousBags · Refund Policy